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Scalability experts available to help your deployment succeed

Whether it’s sizing, data modeling, capacity planning, hardware configurations, or best practices for monitoring and managing your cluster, we have your back. Our support team will dig in with root cause analysis to help solve your problems 24/7 where you are: Tokyo, New York, Berlin, Bangalore or Mars.

Aerospike Support

Beyond Aerospike’s open source offering, the Enterprise Edition includes full 24/7 support. Two globe-spanning offices with senior developers and operations experts help you diagnose full stack problems and performance issues.

As you deploy, we’ll be there to support your team and help monitor your applications and keep your clusters running at top performance. Day or night, we’re a phone call away, with a professional staff experienced in real-world problem resolution and root cause analysis.

When you need to add capacity or start new projects, we’ll be there to advise.

  • Community Support

    Community Support

    Community Support

    You’ll find active conversations around Aerospike online. If you’re looking to learn best practices and share ideas with your global peers, here’s where you can get started:

    • Aerospike Forums: For specific technical questions and answers, and for connecting with other Aerospike users and discussing your experience.
    • Aerospike on Stackoverflow: Already active on Stackoverflow? You can also post questions and answers within this programming community.
  • Enterprise Support

    Enterprise Support

    24x7x365

    Production support and access to Aerospike experts

    Enterprise Support

    The Aerospike Enterprise Edition comes with access to tested and certified binaries, hot patches, deployment planning, performance health checks and tune-ups to ensure non-stop operations.

    Enterprise customers can always take advantage of Community Support, but they also get 24x7x365 production support and access to Aerospike experts via the customer support portal.

    We recommend Developer and Administration training to get your developers and operations staff familiar with Aerospike. Our engineers can help answer questions related to the Aerospike API, review your storage and performance requirements, recommend solid state drives, server hardware and Infrastructure as a Service (IaaS) providers, assist with capacity planning and recommend best practices for backups, upgrades, monitoring and management.

    Access customer support portal (login required)

Aerospike Support

Beyond Aerospike’s open source offering, the Enterprise Edition includes full 24/7 support. Two globe-spanning offices with senior developers and operations experts help you diagnose full stack problems and performance issues.

As you deploy, we’ll be there to support your team and help monitor your applications and keep your clusters running at top performance. Day or night, we’re a phone call away, with a professional staff experienced in real-world problem resolution and root cause analysis.

When you need to add capacity or start new projects, we’ll be there to advise.

Community Support

Community Support

You’ll find active conversations around Aerospike online. If you’re looking to learn best practices and share ideas with your global peers, here’s where you can get started:

  • Aerospike Forums: For specific technical questions and answers, and for connecting with other Aerospike users and discussing your experience.
  • Aerospike on Stackoverflow: Already active on Stackoverflow? You can also post questions and answers within this programming community.
Enterprise Support

24x7x365

Production support and access to Aerospike experts

Enterprise Support

The Aerospike Enterprise Edition comes with access to tested and certified binaries, hot patches, deployment planning, performance health checks and tune-ups to ensure non-stop operations.

Enterprise customers can always take advantage of Community Support, but they also get 24x7x365 production support and access to Aerospike experts via the customer support portal.

We recommend Developer and Administration training to get your developers and operations staff familiar with Aerospike. Our engineers can help answer questions related to the Aerospike API, review your storage and performance requirements, recommend solid state drives, server hardware and Infrastructure as a Service (IaaS) providers, assist with capacity planning and recommend best practices for backups, upgrades, monitoring and management.

Access customer support portal

Aerospike Services

The first step of the Aerospike experience is sizing and deployment help. Cloud or on-premise, we’ll help you model your data, determine your hardware building blocks, advise you on storage types, network adapters, CPUs, and RAM.

Aerospike Services icons
  • Free Sizing Consultation

    Free Sizing Consultation

    Free Sizing Consultation

    Not sure about how many servers or much capacity you will need? Contact us for a free 30 minute Sizing Consult and let our architects help you size your cluster.

    Contact us
  • Free Modeling Consultation

    Free Modeling Consultation

    Free Modeling Consultation

    Not sure how your data model can be designed for NoSQL? Want to confirm your plan for migrating from a relational model to a Key Value Store approach?

    Contact us for a free 30 minute Data Modeling Consult and let our architects review your use case and data model to ensure high performance access patterns.

    Contact us
  • Training

    Training

    Training

    Standard Training
    This two-day training bundle includes two courses: Aerospike for Developers and Aerospike Administration & Operations. Customers may attend training either in person via the classroom version, or virtually via the video-conferenced version; both are instructor-led.

    On-Site Training
    This two-day training bundle includes two courses: Aerospike for Developers and Aerospike Administration & Operations. Training is held on-site at the customer’s location. Class size is limited to 15 participants to maximize interaction with the trainer.

    Custom On-Site Training
    This three-day bundle includes two day-long courses – Aerospike for Developers and Aerospike Administration & Operations – and one day of consulting to provide guidance and recommendations for the customer’s planned implementation. By starting with training, customers accelerate their knowledge of Aerospike before receiving architectural validation of their intended use case(s). Training is conducted at the customer’s location. Class size is limited to 15 participants in order to ensure maximum interaction with the trainer.

    Register for your training class today
  • Consulting Services

    Consulting Services

    Consulting Services

    Architecture & Design
    In this full-day workshop, Aerospike reviews the customer’s use case and educates them on the architecture and design of the Aerospike topology. Aerospike also helps figure their clusters and nodes, and addresses various deployment considerations. This interactive session is conducted on-site at the customer location.

    Performance Sizing & Tuning
    The purpose of this full-day workshop is to help the customer achieve their desired throughput. Aerospike will review storage and cluster sizing, and offer guidance and recommendations to optimally size and tune the customer’s Aerospike database; it takes into consideration the customer’s IT landscape. This interactive session is conducted on-site at the customer location.

    Aerospike Data Modeling
    In this two-day workshop, Aerospike reviews, along with the customer, their Aerospike application or project, and offers guidance and recommendations regarding the appropriate data model and design (based on a single use case). The workshop includes designing Aerospike datasets and mapping from an existing data store into Aerospike; it takes into consideration the customer’s IT landscape. This interactive session is conducted on-site at the customer location.

    Migration of Traditional Database (RDBMS) to Aerospike This five-day workshop is focused on providing the customer with guidance and recommendations on migrating their traditional database to Aerospike (based on a single use case). This workshop involves advising customers on data movement techniques, data ingestion, and mapping and modeling into Aerospike datasets; it takes into consideration the customer’s IT landscape. This interactive session is conducted on-site at the customer location.

    Contact us

Aerospike Services

The first step of the Aerospike experience is sizing and deployment help. Cloud or on-premise, we’ll help you model your data, determine your hardware building blocks, advise you on storage types, network adapters, CPUs, and RAM.

Consulting Services

Consulting Services

Architecture & Design
In this full-day workshop, Aerospike reviews the customer’s use case and educates them on the architecture and design of the Aerospike topology. Aerospike also helps figure their clusters and nodes, and addresses various deployment considerations. This interactive session is conducted on-site at the customer location.

Performance Sizing & Tuning
The purpose of this full-day workshop is to help the customer achieve their desired throughput. Aerospike will review storage and cluster sizing, and offer guidance and recommendations to optimally size and tune the customer’s Aerospike database; it takes into consideration the customer’s IT landscape. This interactive session is conducted on-site at the customer location.

Aerospike Data Modeling
In this two-day workshop, Aerospike reviews, along with the customer, their Aerospike application or project, and offers guidance and recommendations regarding the appropriate data model and design (based on a single use case). The workshop includes designing Aerospike datasets and mapping from an existing data store into Aerospike; it takes into consideration the customer’s IT landscape. This interactive session is conducted on-site at the customer location.

Migration of Traditional Database (RDBMS) to Aerospike This five-day workshop is focused on providing the customer with guidance and recommendations on migrating their traditional database to Aerospike (based on a single use case). This workshop involves advising customers on data movement techniques, data ingestion, and mapping and modeling into Aerospike datasets; it takes into consideration the customer’s IT landscape. This interactive session is conducted on-site at the customer location.

Contact us
Developer and Administration Training

Training

Standard Training
This two-day training bundle includes two courses: Aerospike for Developers and Aerospike Administration & Operations. Customers may attend training either in person via the classroom version, or virtually via the video-conferenced version; both are instructor-led.

On-Site Training
This two-day training bundle includes two courses: Aerospike for Developers and Aerospike Administration & Operations. Training is held on-site at the customer’s location. Class size is limited to 15 participants to maximize interaction with the trainer.

Custom On-Site Training
This three-day bundle includes two day-long courses – Aerospike for Developers and Aerospike Administration & Operations – and one day of consulting to provide guidance and recommendations for the customer’s planned implementation. By starting with training, customers accelerate their knowledge of Aerospike before receiving architectural validation of their intended use case(s). Training is conducted at the customer’s location. Class size is limited to 15 participants in order to ensure maximum interaction with the trainer.

Register for your training class today
Technical Overview

Technical Overview

Ask The Experts Live: Aerospike Technical Overview Webinar

Learn about the Aerospike Architecture and get all of your questions answered in this bi-weekly webinar. Our scaling experts will discuss leading use cases on scaling high performance systems, share tips and best practices and answer your questions (submitted in advance).

Check out upcoming dates and register now