451 Research

Is 99.99 an Industry Myth? Uptime Institute Study Shows Outages are Common and Costly

Is 99.99 an industry myth? Uptime Institute study shows outages are common and costlyPublication date: August 6, 2018

There is a widespread belief that advances in IT systems and software have made IT services far more resilient, especially when coupled with highly engineered datacenter operations and well-drilled process-oriented facilities staff. But this research proves that the levels of complexity and sensitivity in modern datacenter and IT operations, coupled with the high level of interdependencies, may be working against that trend. The result is that expensive and damaging failures keep occurring and, when they do, diagnosis and quick recovery can be challenging. Over time, experience and new technologies will likely lead to improvements, but diligence, investment and planning are required; it is, above all, a management issue.

This report details:

  • How outage are being affected by technology
  • The common causes in outage
  • What have caused the largest global outages from January 2016 to June 2018
  • What the costs of outages are