Technology is changing the customer experience in the financial services industry. Today, customers expect to get everything done in just four clicks – this continuously increasing pressure to meet customer expectations is forcing financial institutions to innovate and introduce digital-first offerings as well as use the latest available technology capabilities to improve their back-end processes.
The world of Financial Services had embraced the concept of the Digital Imperative before the Pandemic changed our ways of lives; but as the world moves online and the amount of data generated grows exponentially, there is now an added urgency.
To make good decisions you need good data. But it’s not enough to have data — it needs to be data that you can get and process in real-time that is most valuable for today’s digital apps and services.
In this blog post we look at the findings in Adobe’s Digital Economy Index, released at the end of June 2020. After we examine their observations of the larger trends, we highlight the key factors that drive success in today’s ecommerce winners.
If you’re in the business of making and selling something, improving the customer experience is an essential focus, now more than ever, with the world’s essential pivot toward online experiences. While every enterprise will have their own key focus areas, needs and approaches, the 2020 Update from 451 Research highlights some elements of CX trends that will drive success or lead to failure.
Digital transformation may have once been something discussed only in tech circles, but the pandemic has shown that the world has changed and everyone — from school children to doctors — need digital in order to live their lives.
One emerging trend in the Covid altered landscape of mid 2020 is that the telecom industry is not just unscathed – it shows us an inspiring snapshot of companies grabbing the reins of technology leadership.
We recently convened an architectural round table panel on BrightTALK to share successes from leaders in Online Gaming, eCommerce and Recruiting. In this post, we’ll explain why being able to scale is important; explain how each of these companies approached it; and how you might be able to emulate their triumphs.
As we all know; the world is markedly different today than it was in early March of this year; and one of the things that are seeing first hand is the quickening pace in the usage of real-time payments, where money is digitally deposited into another account instantly.
So much has changed in the last few weeks that it seems like we are living in a different world from what we saw before all this craziness started. Regardless of where one is, things have changed for the worse for so many industries, organizations and individuals that it would take more than a keen pair of eyes to find anything positive; much like finding a needle in a haystack.