Winners and Losers in Customer Experience 2020

Winners and Losers in Customer Experience 2020: Mid-Year Check-In Edition

Aerospike Marketing Blog, Business

If you’re in the business of making and selling something, improving the customer experience is an essential focus, now more than ever, with the world’s essential pivot toward online experiences. While every enterprise will have their own key focus areas, needs and approaches, the 2020 Update from 451 Research highlights some elements of CX trends that will drive success or lead to failure.

Now more than ever

Now more than ever, invest in Digital

Bill Odell, Aerospike Chief Marketing Officer Blog, Technology, Business

Digital transformation may have once been something discussed only in tech circles, but the pandemic has shown that the world has changed and everyone — from school children to doctors — need digital in order to live their lives.

Payments in the time of Covid - CEFPRO Webinar On Demand

Payments and Fraud Prevention in the Age of Covid

Aerospike Marketing Blog, Business

As we all know; the world is markedly different today than it was in early March of this year; and one of the things that are seeing first hand is the quickening pace in the usage of real-time payments, where money is digitally deposited into another account instantly.

Business Agility in Asia during the COVID crisis

Business Agility in Asia during the COVID crisis

Aveekshith Bushan, Regional Director - APAC, Aerospike Blog, Business

So much has changed in the last few weeks that it seems like we are living in a different world from what we saw before all this craziness started. Regardless of where one is, things have changed for the worse for so many industries, organizations and individuals that it would take more than a keen pair of eyes to find anything positive; much like finding a needle in a haystack.

AI Innovation in Digital Banking

AI Innovation in Digital Banking

Aerospike Marketing Blog, Technology, Business

It’s no secret that in today’s data tsunami, every C-Suite executive (and those that support them) has to have a point of view on how to not just protect, but utilize their customers’ data.