The world of Financial Services had embraced the concept of the Digital Imperative before the Pandemic changed our ways of lives; but as the world moves online and the amount of data generated grows exponentially, there is now an added urgency.

To make good decisions you need good data. But it’s not enough to have data — it needs to be data that you can get and process in real-time that is most valuable for today’s digital apps and services.

In this blog post we look at the findings in Adobe’s Digital Economy Index, released at the end of June 2020. After we examine their observations of the larger trends, we highlight the key factors that drive success in today’s ecommerce winners.

If you’re in the business of making and selling something, improving the customer experience is an essential focus, now more than ever, with the world’s essential pivot toward online experiences. While every enterprise will have their own key focus areas, needs and approaches, the 2020 Update from 451 Research highlights some elements of CX trends that will drive success or lead to failure.

As we all know; the world is markedly different today than it was in early March of this year; and one of the things that are seeing first hand is the quickening pace in the usage of real-time payments, where money is digitally deposited into another account instantly.

So much has changed in the last few weeks that it seems like we are living in a different world from what we saw before all this craziness started. Regardless of where one is, things have changed for the worse for so many industries, organizations and individuals that it would take more than a keen pair of eyes to find anything positive; much like finding a needle in a haystack.