We understand that your application is mission-critical, and we’ve got the support and services to back you up.
Our job doesn’t end when we ship software. We know that you’re building your business on our technology, and to ensure success, we deliver not just the fastest most reliable database software, but also the most responsive service. That’s why from the very start, our founders set up parallel engineering teams in Silicon Valley and Bangalore and staffed 24x7x365 support services with experts in high scale database operations.
Online Forums and an Active Community of Users
Our staff monitor the discussion forums and respond to questions so that all of our users get the help they need and answers to frequent questions are shared.
Proof of Concept Acceleration
We assist in product evaluations and with designing and implementing a proof of concept. For select customers, we expedite your time to market by running your specific use cases on large clusters in our testing facility.
Premium Enterprise Support
Included with your enterprise software license is 24x7x365 technical support to resolve your operational issues quickly. If needed, we can deploy immediate software patches to make sure you are up and running.
Professional Services
In addition to technical support, Aerospike provides the following services:
- Application Design Review
We participate in application architecture discussions and recommend strategies for optimizing performance. - SSD Certification
We routinely help customers evaluate the performance of SSDs. We rate and certify flash drives that meet our performance requirements in order to ensure your success. - Deployment Planning
We review your storage and performance requirements, recommend hardware configurations, assist with capacity planning, review your deployment architecture and recommend best practices for backups, upgrades, monitoring and management. - Implementation Services
Aerospike’s system integration partners are available to help you set up your servers and network. Partners are available to develop your application and deploy the full solution.
Contact us to upgrade to the Aerospike Enterprise Edition and get 24x7x365 Premium Support.
