We understand that your application is mission-critical, and we’ve got the support and services to back you up.
Our job doesn’t end when we ship software. We know that you’re building your business on our technology, and to ensure success, we deliver not just the fastest most reliable database software, but also the most responsive service. That’s why from the very start, our founders set up parallel engineering teams in Silicon Valley and Bangalore and staffed 24x7x365 support services with experts in high scale database operations.
Online Forums and an Active Community of Users
Our staff monitor the discussion forums and respond to questions so that all of our users get the help they need and answers to frequent questions are shared.
Proof of Concept Acceleration
We assist in product evaluations and with designing and implementing a proof of concept. For select customers, we expedite your time to market by running your specific use cases on large clusters in our testing facility.
Premium Enterprise Support
Included with your enterprise software license is 24x7x365 technical support to resolve your operational issues quickly. If needed, we can deploy immediate software patches to make sure you are up and running.
In addition to technical support, Aerospike provides the following services:
Contact us to upgrade to the Aerospike Enterprise Edition and get 24x7x365 Premium Support.